Archive for the 'Decision-making' Category

A healthy ego translates into a healthy You

Tuesday, August 31st, 2010

The concept of ego is tossed around quite a bit these days and deserves a bit of exploration. Many current day philosophers and authors present ego as a bad element, being something that interferes with goodness.

These modern day thinkers therefore conclude that the ideal state is one defined by the absence of ego. Ego is often related to self-centeredness and selfishness, both of which also have negative connotations. These states of being are not one in the same and should not be confused.

In order to have a shared exploration, let’s look at how and why one’s ego develops. To gain a good understanding, it will be helpful to return to the day our birth, for that is the beginning of our development in this earthly existence. It will serve us well to reacquaint ourselves with the early years of our journey.

I have previously referenced what happens from day one, the moment we emerge from the womb. We come into this world as clean, little slates, so to speak. Our existence is one without choice about what we see, hear, smell, touch or taste. Without a sophisticated way to communicate, our lives are controlled by our caretakers. In most cases, our parents assume this role.

The extent of our capacity is to respond or react to that which we are exposed. And those reactions are greeted with approval, discouragement, or in some cases, are completely ignored.

It’s important to remember that as we grow in those first years of life, behavioral scientists have calculated that 80 percent of what we experience is negative. There are a lot of “nos,” “don’ts” and “don’ts” with consequences.

We repeatedly hear statements that discourage too much curiosity, exploration and ventures beyond easily monitored and safe surroundings as determined by our parents.

Think about having your thoughts, ideas and sense of fun met with constant road blocks. It continues to happen in adulthood, both among family and friends, as well as at work. New ideas and new paths are most often met with skepticism and comments about all the things that could go wrong.

A natural reaction to such nay saying would be defensiveness. If you believe in your idea or plan, it would seem automatic to make a case for its soundness. Enter in ego, the believer of Self.

Ego begins a transformation into a defensive mechanism to overcome all the negativity we are inundated with in our everyday existence. It begins to serve as a protector of Self. And considering the amount of negativity, it is easy to see how the ego can become overdeveloped.

In the repeated act of countering negativity, an environment of competition and score-keeping is grown. There is an overemphasis and necessity for right vs. wrong, and an either/or perspective. A spirit of one-upmanship manifests, creating a circular pattern, or ongoing domino effect of disapproval and discouragement sparking a defensive posture.

It’s a rather uninviting and miserable scenario. Thus our philosophers make their case for throwing out ego all together without discerning at what level ego is bad. This in turn instills guilt, contributes to the world of negativity, and in essence, becomes part of developing the ego to an extreme.

Perhaps we can easily acknowledge and agree that an overextended ego is not good. That, however, does not translate into the extinction of ego being the pathway to universal nirvana. Swinging the pendulum from one extreme to the next does not get us to an ideal state, but rather a new version of extension, which in this case is an under extension.

In all things, balance is the ideal state. Life is about balance. When everything about our existence is in a state of equilibrium, we are at peace, happy and productive. That includes our ego. It is the balancing of our individual well-being and existence with that of others. There is no need for proving rightness,

Behavior resulting from an attempt to rid oneself of ego often appears as martyrdom, self-sacrifice, a holier-than-thou savior or just the opposite, no self-esteem. At the root of all of these behaviors is little or no self-worth. One no longer values or loves Self.

Equalizing your ego makes you just as important, not more or less, as everyone else. Everyone is of equal value. There is appreciation for one and all, as the connectivity and viral impact between all is clearly seen.

This allows one to take in others’ differing, even negative, perspectives, extract what value they offer and then move on. It’s movement forward not in spite of, but despite others’ thoughts. It allows one to be true to oneself.

Let me end with some words of wisdom from others. They just might help you put your ego in perspective.

“The minute you begin to do what you really want to do, it’s really a different kind of life.” – Buckminster Fuller

“It is up to you to illuminate the world.” – Phillippe Venier

“We define ourselves by the best that is in us, not the worst that has been done to us. – Edward Lewis

Anita Ancel is President of Ancelary Group, a Vermont firm that helps executives and their teams develop habits and attitudes for ongoing success and happiness.

Play is serious stuff; don’t vacation without it

Wednesday, August 11th, 2010

Clomid
Actos

I’ve been on vacation, seeking a different level of balance and some veg time. I read a couple of mysteries, explored some of Canada’s Eastern Townships, and then lessened the activity to increase the quiet and still time.

Filling up days with places and events is often considered a great vacation. And great it is if not for beginning and ending with exhaustion. Its restorative score could be low, as most often vacations are expected to provide a break from schedules and their pressures as experienced in daily routines. A change in place, without pace, doesn’t always leave the residual effect anticipated with a vacation.

And while a change in pace, and not place, may serve up most of the benefits sought, vacations, we should note, are personal, and preferences as such will vary. The key is balance, something we all need and seem to believe is more achievable while on vacation.

Balance can be as elusive as the universal sought after happiness. And there’s a reason: they are intertwined with our state of mind. So while a change in pace or place seem appropriate for creating balance, neither provide a guarantee for a great vacation.

When I think of vacation I’m reminded of the carefree, imaginative and fun-filled days of childhood summers. Playing was the balance I needed then, and now. From creating our Indian village to spending hours throughout the day and evening at the local pool, to climbing a rock face of one of the bluffs overlooking the Mississippi, I was free to explore, create and experience. Our play was simply accepted, with few boundaries. And the appropriate level of silliness was always balanced with equal seriousness.

Self-expression flowed, and laughter came easy and often as we were loving life. With our laughter, we were releasing plenty of those healthy endorphins, which by the way are 10 times more powerful than the pain-relieving drug morphine. And no doubt we were increasing our little hearts’ rate, as in addition to the physical activity, our endless laughter gave it a boost. FYI, just a few minutes of laughter can double your heart rate, according to Dr. William Fry, Jr.

I’ve mentioned this before, but it bears repeating: As children we laughed on average 400 times a day; by age 35 we’ve reduced that to 15. So creating a more healthy balance truly does require a bit more play and laughter, in both the mental and physical sense.

For me, there’s nothing more fun than wandering and pondering. Wandering to see and experience new things, like dark chocolate enrobed blueberries we purchased at the Saint-Benoit-du-Lac Abbey. A burst of fresh berry flavor surprised us, because it was truly fresh and truly a burst.

As for pondering, time is given to those things that just don’t make their way into my brainscape during the normal course of a week. Topic matters not because vacation offers a chance to twirl anything and everything around and peer at them from different perspectives. My mental escapades are free to involve matters of the farfetched and otherwise inconceivable.

Play, mental and physical, has been recognized as a key ingredient of well being and happiness for centuries. Aristotle and Plato spoke of such beliefs. On through history, these beliefs have gained merit through the studies of the brain pertaining to the development and education of children, problem solving, creativity, relationships at home and work, as well as team performances.

According to one study, Schaeffer 1993, play is as important to human happiness and well-being as love and work. By nature we are born to play. It’s a source of energy and excitement, stimulating our bodies and brains. At the same time it provides for calmness, relaxation and improved sleep. Vacations that incorporate play are downright therapeutic.

It has been said that you can discover more about a person in an hour of play than in a year of conversation. I suspect the same is true in exploration of our selves. I’ve not happened upon too many down sides to play, other than the occasional skinned knee.

So with a hop and a skip, unleash yourself. Get in the spirit, stay in the spirit, be the spirit needed to jump into a fun-filled vacation. Giggle and laugh as if you’ve never grown up. Let vacation be like skinny dipping, where without hesitation you leap in. No clothes, no second thoughts are necessary as you understand life is not a dress rehearsal. Allow yourself to recapture the carefree feelings and well-being of childhood.

Anita Ancel is President of Ancelary Group, a Vermont firm that helps executives and their teams develop attitudes and habits for ongoing success and happiness.

Sweet dreams can help with the day’s problems

Wednesday, July 14th, 2010

Seems we never have enough time. Those who have all they desire are few and far between. The rest tend to eliminate the fun, settle for less, or burn the candle at both ends. None are great options. However, there is another way.

First, I must say I truly believe in and love a good night’s sleep. There’s nothing like waking in the morning totally relaxed, with your muscles feeling like half melted marshmallows, free of all tension. Your mind meanders back, peeking a bit at the world and then retreating. Slowly and comfortably, you unite with the new day.

Nonetheless, the night offers us another way to overcome some of our greatest obstacles of the day. Don’t jump to conclusions, you still get to sleep as much as ever. You see at night when the conscious mind shuts off, the subconscious stays on duty. In fact, it never takes time off. It is our autopilot, doing its work at all hours, everyday.

Still skeptical? Let me share some history and a bit of firsthand experience. We’re all familiar with the sewing machine, but perhaps not how it came to be in 1845. Its inventor, Elias Howe got stuck on how to make the needle work. In hand sewing, the needle is pointed at one end and has an “eye” at the other to carry the thread. That did not work on the machine, and neither did moving the “eye” to the middle of the needle.

Then one night, after puzzling all day on this, the right design came to him in a dream. It was an odd dream, one that had natives poking him with pointy spears that had holes near the point. And so he awoke with the answer that still works today.

Ever heard of the German scientist Friedrich August Kekule von Stradonitz? Yes, he’s another dreamer who contributed Structural Theory and the Benzene molecule to the world of organic chemistry. Here’s what happened in his words:

“… I was sitting writing on my textbook, but the work did not progress; my thoughts were elsewhere. I turned my chair to the fire and dozed. Again the atoms were gamboling before my eyes. …long rows sometimes more closely fitted together all twining and twisting in snake-like motion. But look! What was that? One of the snakes had seized hold of its own tail…”

These stories may seem farfetched and so long ago. So travel closer in time to today, for there are people who understand and make use of their subconscious during slumber. I am one of them. I remember, when in high school, working on an algebra problem all weekend long to no avail. What can I say, I loved math. Then, as with our inventor and scientist, the answer just came to me in my sleep. No amazing dreams, just the answer.

Later, when working as a Features Editor, we did a story on just this topic. And we discovered it doesn’t require waiting for nighttime shut eye. A TV repairman just took a nap any time he was stumped, and voila, he awoke with the solution.

So how does it work? Research at the University of California, San Diego School of Medicine, spearheaded by a leading expert on the positive benefits of napping, gives us a clue. Sara Mednick, PhD, assistant professor of psychiatry at UC San Diego and the VA San Diego Healthcare System, reported that REM (rapid eye movement) sleep, which is rich in dreams, stimulates associative networks, allowing the brain to make new and useful associations between unrelated items.

“Fluid interpretation is a hallmark of a creative mind, from idle word play to the abstraction of shapes that led to the solving of neurochemical transmission or structure of the benzene ring,” wrote the research team in their findings. They go on to support the experience of our scientific dreamer. “These findings on the role of REM sleep in creative problem solving underscore the Nobel Laureate Friedrich A. Kekule’s recommendation: ‘Let us learn to dream.’”

The key was to prime the brain before sleep. In doing so, many have a hard time shutting off the conscious mind, which, in addition to being incapable of the same cognitive level as the subconscious, runs interference. REM sleep is the key, allowing the subconscious to do its magical connections without distraction. In a way, it’s a form of multi-tasking, a seemingly effortless one.

Most of us will still need to make the most of our days. And that, quite frankly, will take some conscious time management. But, as our friend of a couple of blogs ago, Thomas Edison, would say, “Never go to sleep without a request to your subconscious.”

Anita Ancel is President of Ancelary Group, a Vermont firm that helps executives and their teams develop attitudes and habits for ongoing success.

Independence Day celebrates individual liberty

Tuesday, July 6th, 2010

Our patriotic fervor is most widely celebrated on Independence Day, as evidenced by the parades, speeches, picnics, music and fireworks. These illuminating events are celebrated as a nation, as the land of the free safeguard’s each and every person’s independence, as they themselves so define it.

The original text, tucked in the memories of most, reads:

“We hold these truths to be self-evident,
That all men are created equal,
That they are endowed by the Creator of certain undeniable rights,
That among them are Life, Liberty and the Pursuit of Happiness.”

Since the initial battle against the British monarchy, we have, with love of country, fought the visible foes of individual freedom. Many, however, fail to conquer the silent enemy.

Freedom speaks to the values and aspirations that are unique to each of us. At the heart of this undeniable right is the liberation of the spirit and soul of self. That’s an internal battle that can only be won by oneself.

We hold dear the freedom to choose, and yet we so often forfeit it, going along with external pressures, popular trends and thoughtless autopilot. I’ve known those who went through with a wedding for fear of what others would think if they canceled it; those who took a job they didn’t want so as not to disappoint someone who helped them get an interview; those who pursued careers to win approval from parents; and those who went along with unethical or illegal actions in order to stay employed.

There are many, many more examples. You can easily come up with some of your own. We could be judgmental, but if we’re honest we’ve all been there at one time or another. And so when someone steps forth and challenges a block to their individual rights, we observe with interest. And in the case of victory, we are collectively uplifted and inspired.

The challenges are ongoing, as is the case with the women of Swaziland who just this year one the right to have land, bonds and other property registered in their names. Interracial marriages were not legally sanctioned until 1967, and in 1994 a woman had to appeal for the right to hang an anti-war sign in her bedroom window. One just need check a list of ACLU victories to get an idea of the broad range of rights that at one time didn’t exist. And most came to be because one person, one individual felt hindered in their ability to live and be as they chose.

There is nothing like the energy and elation that comes from a personal win, especially one that escapes the trappings of ideas and opinions indoctrinated by one’s family, culture, society or workplace. Moving beyond persisting patterns of perception, a sense of obligation, a need for others’ approval, we find every moment is filled with an opportunity for personal choice and well-being.

Our forefathers intended liberty to go beyond the physical shackles, to those of the heart, mind and soul. I believe they understood that would lead to a harmony with self, and in turn would extend into the world. With harmony come greater levels of joy, health and prosperity.

In any field, those who are most memorable pursued life in their own way, often moving against some trend or popular belief. Or as Robert Frost expressed, they “took the road less traveled.”

Free to be how ever you choose isn’t necessarily about being different, rather it is simply about being authentically you. Take heart and yourself seriously, even if others don’t. Don’t worry about convincing, proving or showing others what is right for you. Just smile and be you. It’s your undeniable right.

And while these rights may not extend to rats, there’s a cute little guy of movie fame that couldn’t help but be himself. Remy, the lead in Ratatouille, leaves the French countryside to travel to Paris in hopes of becoming a chef. And despite his family’s doubts and the rat-hating humans, he becomes a culinary wonder.

Of course it’s just a story, not real. The real stuff happens when you choose that it should. And there are many that have chosen so, and their stories are real. You can start with some of our forefathers, and work yourself forward in time, until you, too, are included.

Anita Ancel is President of Ancelary Group, a Vermont firm that helps executives and their teams develop attitudes and habits for ongoing success.

There’s a pattern to disastrous decisions

Tuesday, June 29th, 2010

During a recent visit to Quebec City, we went to the exposition on the Titanic. It was an incredible walk back in time. From the stories of the ship’s creators to those of its passengers, one couldn’t help but be moved by the excitement and grandeur of this maiden voyage and its tragic ending.

It led me to wonder about all the decisions that resulted in this ship, believed to be unsinkable, being broken in two and taking a dive for the ocean floor, leaving the 2,000 some passengers in its wake. And I realized that those decisions were made much like decisions made all the time, every day.

In the case of the Titanic, the focus was entirely on the gains this magnificent ship could achieve for the Star Line Company. Whether we focus on potential gains or losses determines how we deal with risk.

For example, if a doctor tells a patient they are going to die, they will take greater risks with treatments. They feel they have nothing to lose and everything to gain. On the other hand, if the doctor tells the patient they have a certain number of days to live, they are more risk averse. They frame their decisions around the days of life they could lose.

Oddly, the primary factor in decisions concerning the design and operation of this new ship was the perceived absence of even the usual risks. Standard practices, warnings and common sense were ignored.

In 1912, the Titanic was the world’s largest, fastest, safest and most luxurious ship, and the maiden voyage was meant to prove it. Confidence was in abundance as the design included 16 water-tight compartments, leading to the belief that the ship was unsinkable. Star Line management would not conceive of a situation where so many of the compartments would be flooded as to cause the sinking of its newest ship.

The high degree of confidence in the Titanic led to many out-of-the-norm behaviors. The designer was overruled on two critical matters. One, the water-tight compartments should have extended all the way up through the ship. However, that would have eliminated some living space.

The same type of rationale was used when it came to not including enough lifeboats for all the passengers. The decks, it was decided, would be too cluttered. These matters rested on one key factor: how conducive were they to the vision of making Star Line the leader in luxury experience and accommodations.

In addition, the lookouts stationed in the crows nest were without binoculars. In the hustle and bustle visual aids were forgotten or misplaced. No one seemed too concerned.

Ice warnings from three other ships were ignored. This is a hard one to understand. It was as if, like with youth, there was this sense of being invincible. The Titanic steamed ahead at full speed with the intent to surprise and impress with an early arrival in New York.

Without binoculars, the iceberg was sighted without much time to respond. And despite the quick reaction, the ship was clipping along at such a fast pace that it was almost impossible to safely clear the iceberg. Though the Titanic was saved from a head on collision, skimming within inches of the icy structure, below the surface the berg’s protrusions sliced into its side.

It seems all the world bought into the belief that the Titanic was this unsinkable wonder. For even the captain of the Californian, a ship just ahead of the Titanic that had sent the last iceberg warning, ignored the distress flares sent up. He figured Titanic was enjoying a bit of celebration.

More astounding was the unfailing belief of a passenger as she watched the ship on its descent from a lifeboat. “The first wish on the part of all was to stay near the Titanic. We all felt safer near the ship. Surely such a vessel could not sink,” recalled 40-year-old Elizabeth Shutes.

Like in the launching of the Shuttle Challenger, facts and experts were ignored. Appropriate questions were not asked and important input was simply dismissed. The decision-makers were so determined, it was as if they thought they could will success. Instead, they met with disaster.

It happens every day in business boardrooms and on manufacturing floors. Politics, influencing skills, position and intimidation get in the way of good decisions. Framing around gains or losses plays with our perceptions, and in some cases blinds us to balanced decision-making. Perhaps the error of our ways goes unnoticed; the consequences are not always as visible, nor as painful as our historic tragedies. Costly, nonetheless, they are.

Anita Ancel is President of Ancelary Group, a Vermont firm that helps executives and their teams develop attitudes and habits for ongoing success.

Putting employees first naturally leads to transparency

Tuesday, June 8th, 2010

Intuitively it makes sense that transparency with employees allows for greater engagement and more lucrative financial outcomes. Leaders who are transparent evoke trust and a higher level of loyalty.

That newspaper turnaround that I mentioned a few weeks back was accomplished by opening the books and sharing financial results on a monthly basis. It empowered employees to participate in developing new and better processes and products.

I didn’t really think about transparency as putting the employee first, but that’s exactly what it does. And when you take care of the employee, they in turn feel compelled to take care of the customer.

In the latest Inc. magazine, Matt Blumberg, CEO and chairman of the New York company Return Path, talks about transparency and how he has ranked the shareholder behind the customer, who comes after the employee.

Shortly after hiring a Vice President of People to formalize and preserve the company’s culture, Blumberg’s philosophy of transparency and employees first was put to the royal business test. He and his team had decided to sell off part of the company, and proceeded to struggle with what to tell the staff.

The top team was divided, debating about impact from competitors and clients, potential workplace anxiety and talent flight, as well as the trust factor. Blumberg resorted to calling his executive coach, who was able to help him figure out how to maintain alignment with the company’s values and culture. Employees heard it first hand from Blumberg.

In the end, a sale didn’t take place. That portion of the business was broken off into a separate entity, and all continue to prosper.

Prosper and transparency are heard in conjunction more and more. Case in point, the man who wrote the book, Employees First, Customers Second, heads up the fastest growing and most profitable global IT services company. Business Week lists it as one of the 20 most influential companies in the world.

CEO Vineet Nayar, flipped the org chart upside down and made management accountable to HCL Tech’s 57,000 employees five years ago. It’s not just lip service, either. Performance appraisals of all HCL senior managers are posted on the company’s intranet. You can’t get more transparent than that.

Nayar is all about embracing change. He says Gen Y will require high transparency in business. After all it is the generation that grew up in the Facebook community, where they share all.

His implementation strategy incorporates what has been on the business platform for sometime, at least in discussion. It includes creating urgency, sharing the current state so employees can see future possibilities, building trust through transparent communication, nurturing an entrepreneurial mindset, and decentralizing decision-making.

In addition, he transfers the ownership of change to employees. That pretty much gives them license to do some of the driving, or to take the lead so to speak.

Change is known as The New Normal at HCL. Employees are put front and center. You can see for yourself at Unstructure.org, where videos from the company’s conference can be seen.

The opening video is all about kids’ perspectives. And from their mouths, we can hear how change is, indeed, the new normal. Internet is listed among the planets, and as for marriage, the chapel will be left behind for a Facebook ceremony.

Why not follow Nayar’s lead and welcome some of this change inside the walls of our business? There have been enough success stories to show it works. It’s time to believe and get on with empowering employees.
Anita Ancel is President of Ancelary Group, a Vermont firm that helps executives and their teams develop attitudes and habits for ongoing success.

Tuning into assumptions creates greater clarity

Monday, May 24th, 2010

You can often hear the assumptions being made if you listen for them in a conversation. Sometimes it’s a comment that will give it away, other times it is the lack of one. Either way, assumptions tell about the people making them.

These conclusions, made in the absence of knowledge, might be made at the conscious level, but frequently are driven by some kind of subconscious belief and can involve being judgmental. This does not imply, however, that there is any ill intent.

When facilitating communication sessions on this topic, I often start off by tripping into the room. A little later, I’ll ask participants if they checked to see what I tripped on or just assumed that I was a klutz. Klutz it is.

We all make assumptions, but we may not always be aware of it, or why we do so. A great illustration of this is the last jury scene from “Twelve Angry Men,” a 1957 movie starring Henry Fonda.

By the last scene there are three guilty votes, down from 11 jurors believing a boy stabbed his father to death. It is 6:15 in the evening and some want to declare a hung jury. Tempers are all too evident. They decide to go through the evidence one more time.

The last holdout switches his vote after a photo of he and his son falls out of his wallet. He loses it, saying something about rotten kids. He, along with all the other jurors, now understands the bias that was driving his perspective.

You’ve probably run into such prejudices. I have. I’m not a car person, but there is one car that I’ve always liked, an Audi TT. I have one. It’s a 2001, silver with the classic lines that are lost on today’s models. It’s a fun car to drive and gets about 33 miles to the gallon. Oh, and I bought it used, as part of my recycling philosophy.

Friends or not, the typical assumption is that I am rich and this is an expensive car. Well, it was cheaper than the used Subaru Outback that I used to drive when I had kids to chauffer. And it was cheaper than most of the cars these assumers buy.

My husband works with some engineers who had a similar experience. They bought an old, inexpensive Jaguar. After losing too many jobs to assumptions that they would be too expensive or were making too much money, they got rid of it.

Now, I don’t think there is anything wrong with buying a new, expensive car. I don’t assume that people who do are greedy, uncaring or self-centered. But sadly, I’ve heard such assumptions.

Sometimes people just can’t help themselves. As was the case with one friend, who, after I quit my job commented, “You must of gotten one heck of a package.” I realized quitting such a job just wasn’t in his realm of possibility.

Another friend said I was able to quit because I had a husband to support me. I kindly told her it wasn’t the first time I had quit a high paying job. The first time I was a single mother with two children still at home.

Remember our subconscious often plays a part in assumptions, while we remain unaware. You can test this for yourself, if you’d like. I’d suggest you try Race Implicit Association Test or IAT at www.implicit.harvard.edu. It measures your subconscious attitudes toward blacks and whites.

Know that you probably have conscious attitudes that will differ from, contradict even, those that show up on the IAT test. Most do. Harvard’s Mahzarin Banaji says if you’ve lived in North America long, you’ve been inundated with images and information that link whites with good things, and will accordingly create a subconscious bias.

You know, you can’t go wrong with making one assumption. I’ll bet you know what it is.

Obstacles our new, best friend

Monday, May 17th, 2010

In January, I sent out cards to current and past clients, encouraging them to see the opportunities beyond the obstacles. The possibilities, numerous and varied, are there if we choose to look.

Obstacles are most often tagged as matters that hinder or create difficulties. Interfering and interrupting, they are seen as a nuisance. Sometimes it’s nothing serious, just an annoyance to be shooed away as if it were a bothersome fly. That’s the glass half-full perspective.

Half-empty looks different. It’s worse. Obstacles become monstrous. They’re our deepest fears, come to stare us in the face of our weakest vulnerabilities. They penetrate our resolve. And we, we succumb.

Now, if we tilt our heads a bit and cock our attitudes we’ll realize there’s yet another perspective. What if we didn’t dread obstacles, rather we marveled in what they offered. Clearly they communicate if we stay the current course without some adjustment, we’re doomed. So why not welcome their lead.

These kinds of shifts are happening all the time; think about it. Experienced, white guys have been joined at the top of corporate ladders by the young, the female, the ethnic, the non-conformist and the globally-connected.

Commuting to the office to talk to others on the phone is frowned upon as not green. No office and virtual workers are more common place.

The mobile phone is replacing PCs as the main connection to the internet, among other uses. Half the Top 10 best selling novels in Japan were written on mobile phones.

The old adage of never give anything away for free has given way to a global free-for-all. Open source, shared templates along with co-creating have been embraced as lucrative business models. Even IBM came around to participating in open source software.

At the root of all of these shifts is a different view. Someone either didn’t see, or saw past and through, the rules, limitations and problems. From their perspective rose the alternatives and some new directions.

Traveling these new paths, the point of departure is often forgotten. The focus is ahead. The unexpected, the once unknown, and the never-before-imagined are along the way. Arrival is in a new place, until, again, seeing goes beyond.

From this vantage point, I’d say, obstacles are among our new, best friends.

Israel’s leadership model works in U.S., too

Tuesday, April 27th, 2010

Last week I wrote about how leadership development is part of the Israel curriculum via mandatory service in their non-hierarchical military. And that has in turn created a culture of success where everyone is expected to be a leader, as described in Start Up Nation by Dan Senor and Saul Singer.

It’s not uncommon when we hear about a success elsewhere to reason why it wouldn’t be a good fit for our situation. So forgive me for repeating myself, I believe it is just the right fit for corporate America. Expecting everyone to be a leader has been my belief for as long as I can remember.

Tom Peters and others often referred to this as employee empowerment. Examples often involved the freedom to handle customer service issues without having to check in at various levels in the chain of command. Israel shows that true empowerment involves all decisions and every employee.

Rather than just spew hot air, I thought it would be appropriate to share an example of how I have practiced this belief. It was the mid 90s and I had just garnered the position of being publisher of a small Midwest newspaper. However I was soon to learn there was a catch.

Seems the paper was bleeding money; the bottom line was dropping out of sight. My job was to do emergency surgery and amputate some human appendages. I was handed a list of names of the people to cut. Thoughts of career advancement soon became visions of another job from hell.

I accepted the job, and at the same time objected. In so doing I somehow convinced the boss to give me some time before demanding staff eliminations. And so, as is the case in fairytales, this story ends with everyone living happily ever after.

The staff was terrific and just wanted to be unleashed. We did leadership and team training across disciplines, often in the form of games. We practiced transparency; the books were open for all to see the details. And everyone literally signed off on being responsible for their own and the team’s success.

We painted our commitment on the wall. Surrounded by our colorful handprints and signatures was the statement: We stand apart as individuals. We come together in a common purpose. It’s a statement that implies the value and responsibility of each member of the team. And that was key.

We had different roles but did not practice different status. The same level of commitment, responsibility and leadership was expected from the janitor as from a department head. It served us well.

One Saturday night the driver, who transported our papers from the off site printing facility, checked the paper for quality before loading. He discovered that the previous day’s sports section had been printed and included again.

He, of course, spoke to the press foreman on duty, who in so many words said “tough.” Remember, we were a small paper. Needless to say this operation did not share a culture similar to ours. So here was Saturday’s press run with Friday’s sports pages. Anyone who’s worked in customer service knows this kind of error is remembered for decades.

Not to worry. True leaders don’t give up easily and neither did our driver. When the printers did not recognize him as a leader, he called me, knowing that I did and would welcome his call at 3 a.m. Sad to say, the title of publisher was all it took for our printers to decide they needed to crank up the press again.

This driver was also the mastermind behind several successful revenue ideas. He, along with all the others, led the way to success. The bottom line was proof that everyone being a leader works. In that first year the newspaper made more money than at any other time. No one was cut from the staff.

From there, we went onto to help our down trodden community realize new possibilities. We extended our ideas of leadership beyond our walls.

It was challenging, fun and rewarding for everyone. And, like in Israel, it was successful. The principles behind why it works are really quite simple. Everyone, individually, wants to be successful, and at the same time be part of a winning team. It’s that combo of personal and organizational goals that is so motivating.

So I encourage you to give it a try. Lead on, shoulder to shoulder, with everyone in your organization.

Israel masters leadership, start-up success

Monday, April 19th, 2010

True leadership isn’t about leading others, but rather yourself as you interact with the world.  In business, that would mean everyone in the organization is a leader, with all the responsibility and say that comes with such a position.

 I can imagine for some that sounds like a great formula for chaos and a clashing of egos. It might also be viewed as counterproductive, causing conflict and confusion.

Let’s play this out a bit further. The expectation would be for every employee to ask questions, challenge and debate everything. The new comfort zone would be the unknown. Being different in thought and action would be the company norm, and problems would naturally become assets.

Can’t quite see it resulting in business nirvana?  There’s real world evidence that this type of operation not only works, but outperforms the traditional, hierarchical organization. I’m not talking about an exception, for there are many examples. Intel and Google will attest to such successes, for they have cashed in on them, both by investing and reaping the subsequent rewards.

You need only check NASDAQ for Israeli companies, for they outnumber those from all of Europe, Japan, China, India, Korea and Singapore combined. Israel has become the No. 1 country for start-up ventures. That’s a lot of chutzpah for such a young, small and war-entrenched country.

Got your attention?  Start Up Nation, a book by Dan Senor and Saul Singer had mine as they described how this country’s culture of adversity spawns global successes. 

Through the many stories the authors make it clear that from birth, Israelis are taught a mindset that allows for nothing to get in their way. It is an attitude befitting great leaders.

            Right out of high school everyone goes into the military, one where soldiers can oust their leaders for poor performance… and one where life and death situations require quick decisions and total responsibility. Hierarchy becomes irrelevant when survival is a way of life.

            Israel was able to attract Bill Gates and Warren Buffet into the war zone of  their homeland because the same winning mindset and cultural candor prevails in business as does on the battlefield. But then business takes place on the battlefield.

            During the Gulf War in 1991, Intel Israel continued work despite the government order to shut down all schools and businesses.  Employees donned their gas masks and demonstrated their determination.

 In 2006, just a couple of months after Buffet bought the company, Iscar, more than 4,000 missiles landed in northern Israel. His Israeli chairman assured him that while the sole concern was for employee safety, all customers would receive their orders on time. And despite many employees relocating to the south, the chairman kept his word.

            Life in Israel has demanded a no B.S. manner of interaction, adaptability, persistence, collaboration and creativity. When 98- degree salt water was the result of drilling for drinking water, they created pools and began to raise warm-water fish like sea bass. After use in the fishponds, the water and the waste byproducts made great fertilizer for the olive and date trees. Once a land of deserts, referred to as a barren wasteland, Israel now grows 240 million trees. 

Seems nothing is impossible for them. They are a nation of individual leaders who team up to conquer any and all challenges. They find no need for water cooler talk, frankness serves them well. Trust develops naturally.  Problems and differences are reasons to get creative and adaptability makes way for easy navigation of the unfamiliar. Responsibility is an expectation of everyone. Risk and mistakes are redefined, eliminating reason for hesitation.

So if it can work in the small nation of Israel, where killer obstacles seem to be in abundance, who can argue that it wouldn’t work for corporate America? In terms of team building, it would require storming to go beyond one stage of development and become an ongoing norm.  That can be tough on CEO egos and wreak havoc with their comfort zones. But imagine what it could do for the bottom line.

I’ve just scratched the surface on what this book can teach us. It is well worth the time to read it and the opportunity to challenge your own thinking. At the very least, you’ll find the illustrative stories inspiring.